Reference

How acuan 288 Handles Your Personal Data

At acuan 288, your personal data belongs to you — we collect only what is necessary to operate your account, process payments via DANA, OVO, GoPay and QRIS…

Data collected only as neededDANA, OVO, GoPay & QRIS payment privacyAccount-level data access on requestRetention periods clearly statedContact path for data queries

Explore the Lobby Read FAQ

What Data We Collect and Why

acuan 288 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with acuan 288, we collect your name, email address, date of birth and the payment identifier linked to your chosen method — whether that is a DANA wallet number, OVO account, GoPay account or a QRIS-linked instrument. We also log device

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type, browser session tokens and IP address to detect unauthorised access. Transaction metadata — amount, timestamp, method — is retained to resolve disputes and satisfy audit requirements. The scope of data processing depends on local law; where local law permits, we may share anonymised aggregate data
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with analytics partners who are contractually bound to our same privacy standards. We do not sell individually identifiable data to third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to review, correct or delete the personal data we hold on your account, our dedicated privacy support team is reachable seven days a…

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Our privacy practices are built around six concrete pillars. Each one reflects an operational decision we made when setting up the platform for Indonesia — from the encryption…

End-to-End Encryption

All data in transit between your browser and our servers is encrypted with TLS 1.3.

Cookie Controls

We use session cookies for authentication and optional analytics cookies you can decline at login.

Account Security Alerts

Every new login from an unrecognised device triggers an email alert to your registered address.

Retention and Deletion

We retain transaction records for a minimum period required for financial audit compliance.

Third-Party Processor Limits

Payment processors handling your DANA, OVO and GoPay transactions are bound by data-processing agreements that mirror our own standards.

Data Access Requests

Submit a data-access request via live chat or email and we will deliver a structured summary of all personal data…

Your Privacy Questions, Answered

The questions below cover the data rights and account-privacy situations we hear about most from our Indonesia audience. If your situation is not covered here, reach the privacy team through live chat or email — response times are within one business day for most queries submitted before 20:00 WIB.

We collect your name, email, date of birth, and the payment identifier for your chosen method — DANA, OVO, GoPay or QRIS. We also log device type and session tokens to prevent unauthorised access to your account.

Transaction records are retained for the minimum period needed for financial audit obligations. Personal profile data — name, contact details, payment references — is deleted within 30 days of a verified account-closure request submitted through our support team.

Yes. Submit a data-access request via live chat between 08:00–23:00 WIB or by email at any time. We will deliver a structured summary covering your transaction logs, login history and any stored preferences within 7 business days.

Payment identifiers are passed only to the processor handling that specific transaction. Those processors are contractually restricted from using your DANA or OVO data for any purpose beyond completing the transfer. We do not sell your payment data.

Open the Notifications tab in your account settings and toggle off email marketing, or click the unsubscribe link in any marketing email. The change takes effect within 24 hours, and transactional messages such as withdrawal confirmations are unaffected.

Contact us immediately via WhatsApp or live chat. We can freeze your account within minutes, revoke all active sessions and initiate a security review. We will also log the incident and notify you of our findings within one business day.

The core policy applies to all accounts. Specific data-sharing or processing practices depend on local law — where local law permits, certain analytics and fraud-prevention data sharing may apply. Contact our privacy team for jurisdiction-specific details relevant to your region.

How acuan 288 Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect Your Account Data

End-to-End Encryption

Cookie Controls

Account Security Alerts

Retention and Deletion

Third-Party Processor Limits

Data Access Requests

Your Privacy Questions, Answered

01 What personal data does acuan 288 collect when I open an account?

02 How long does acuan 288 keep my data after I close my account?

03 Can I request a copy of all the data acuan 288 holds on me?

04 Does acuan 288 share my DANA or OVO payment details with third parties?

05 How do I stop marketing emails from acuan 288?

06 What happens to my data if I suspect unauthorised access to my account?

07 Does this Privacy Policy apply differently depending on where I am in Indonesia?

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